Lovehoney has thanked its customers after being voted Best Online Retailer for the second year running at the prestigious ETO Awards.
The Bath-based company was also voted Most Innovative Retailer at last night's event at Birmingham's NEC.
Lovehoney co-owner Neal Slateford said: "This means so much to Lovehoney because the awards are chosen by the people most important to us - our customers.
"It was another fantastic awards night from ETO and we were thrilled to do the double."
Lovehoney has built up a 60,000 strong community on its forum and they provide vital feedback on products and earn discount on products through its loyalty scheme.
Slateford added: "Customer care is at the core of everything we do. We offer a no quibbles 365-day returns policy on products."
Lovehoney has been nominated for a prestigious Internet Retailing Award for the second year running.
Lovehoney,the UK's biggest online adult retailer, are nominated for the Customer Award and are up against household names ASOS, John Lewis and Ocado.
As well as being the only company in its category to offer 24-hour customer service and a 365-day no-quibbles returns policy, Lovehoney are also the only business who accept and carry out customer calls in the Welsh language.
Lovehoney co-founder Neal Slateford said: "We're delighted to be recognised as real players in the online retail world, especially amongst such influential peers. To be nominated once is fantastic, to win is extraordinary... but to be invited back and nominated for a second year running is something we really couldn't have anticipated. It's hugely exciting for us."
Two years after Fifty Shades of Grey was released sales have topped more than 100 million copies worldwide.
E L James' erotic novel Fifty Shades of Grey has now spent more than 100 weeks on the New York Times’s paperback best-sellers list and has been translated into more than 51 languages.
45 million copies of the trilogy have been sold in the US alone. 27 million copies have been sold in the UK and more than one million copies have been sold in each of Germany, France, Spain, Brazil, and The Netherlands.
Anne Messitte, publisher of Vintage/Anchor Books in the US said: "We see new readers coming to the books every day and the sales, two years after our initial publication, remain strong and steady.”
The sales figures are great news for Lovehoney which has the exclusive worldwide license to manufacture and distribute official Fifty Shades of Grey sex toys, bondage, lubricant and massage products.
The UK's biggest online sex toy retailer, Lovehoney, is the latest retailer to take centre-stage in a TV series.
A six part fly-on-the-wall documentary named Frisky Business is set to debut next month.
The series airs on Lifetime from March 26 and follows life inside the Bath-based retailer, carrying the tagline “meet the team turning Britain on”.
The exclusive series takes an entertaining look at the company’s inner workings, showcasing the eclectic array of employees who work for the business.
Frisky Business follows the success of Lovehoney’s one-off Channel 4 documentary More Sex Please, We’re British, which aired in 2012.
Broadcasters have discovered that retailers are a big draw for viewers, who have tuned in to see shopfloor fiascos and the inner workings of some of the UK’s best- known businesses.