1. Customer Care Jobs at Lovehoney

    Customer Care Advisor (To include Saturday & Sunday)

    Location: Bath UK
    Department: Customer Care
    Manager: Team Manager
    Hours: There are both full-time and part-time roles available. Please indicate on your application which role you would prefer
    Full-time salary: £20,000.00 -£22,390.00 per annum

    Lovehoney was established in 2002 and has since become the largest sex toy retailer in the UK. Now we’re taking on the world. We have nine regional websites serving customers across the globe, and warehouses and call centres in Brisbane, Atlanta and Bath, UK. We’re not just a retailer - we also develop, manufacture and distribute hundreds of own-brand products.

    Do you want to be part of this amazing business and help us spread our message of sexual happiness?

    The purpose of this role is to be the first point of contact and deliver a first class service to all our customers.

    Key Responsibilities

    • Answering customer calls, emails and participating in live chats
    • Maintain knowledge of all Lovehoney products
    • Continuously seek to improve the customer experience
    • Provide the highest standard in customer service

    There are some things you need to bring to the table and these include:

    • Minimum of 2 years customer service experience, preferably in a call centre style environment
    • Confident using software such as Google Docs/Microsoft Office packages
    • Excellent verbal and written communication skills
    • Proven experience in a fast-paced working environment.
    • Fluent English speaking

    The following person skill specification shows the skills that are required to conduct the role effectively:

    Self motivated Use own initiative Work flexibly as part of the Team Can do’ attitude
    Prioritise workload Multi-tasking Attention to detail  
    Time-management Efficient Communication  
    • In return, you’ll receive a competitive salary, pension scheme, health cash plan, generous staff discounts and be part of a fantastic annual bonus scheme. You’ll be working at our offices in the beautiful city of Bath in a fun and friendly environment where hard graft, attention to detail and the ability to meet a tight deadline is amply rewarded.
    • If you are 18 or above please email your CV to jobs@lovehoney.co.uk - don’t forget to tell us why you’d like to work for Lovehoney.

    Closing date 24th February 2020



    Bilingual/Trilingual (English, German, French) Customer Service Advisor - UK based

    We are looking for a trilingual or bilingual (English, French, German) inbound customer service advisor to join our team in Bath, UK. This role will suit a highly motivated, well-organised individual with at least two years customer service experience in a call centre environment. Due to the nature of our business, you will need a mature, positive attitude to sexual wellbeing. This is your chance to build a career with a fast-growing international company.

    Applications will be considered for those wishing to work full-time (37.5 hours per week) and those seeking part time hours - please indicate the hours you wish to work clearly on your application.


    Reporting to the Customer Care Manager, you will:

    • Provide the highest standard in Customer Service
    • Support the Lovehoney team in achieving all of its goals
    • Manage and prioritise personal workloads effectively
    • Maintain knowledge of all Lovehoney products
    • Be proactive in ensuring that the team delivers a high quality customer experience
    • Continuously seek to improve the customer experience
    • Positively support all changes and innovation that improves the customer experience
    • Be adaptable and flexible to ensure that customer expectations are always maintained

    As a successful applicant you will have:

    • A positive & bright disposition
    • Fluent English, German and or French - preferably all three!
    • The ability to use your initiative
    • A high level of motivation
    • Great interpersonal skills
    • Excellent communication skills, both written & oral
    • A high level (at least 2 years) of Customer Service experience, preferably in a call centre style environment
    • Excellent PC skills, including experience of using database systems
    • Excellent administrative skills
    • A flexible approach with a ‘can do’ attitude
    • Sense of humour & engaging personality!

    If you are 18 or above please email your CV to jobs@lovehoney.co.uk - don’t forget to tell us why you’d like to work for Lovehoney.