1. Customer Care Jobs at Lovehoney


    Bilingual/Trilingual (English, German, French) Customer Service Advisor - UK based

    We are looking for a trilingual or bilingual (English, French, German) inbound customer service advisor to join our team in Bath, UK. This role will suit a highly motivated, well-organised individual with at least two years customer service experience in a call centre environment. Due to the nature of our business, you will need a mature, positive attitude to sexual wellbeing. This is your chance to build a career with a fast-growing international company.

    Applications will be considered for those wishing to work full-time (37.5 hours per week) and those seeking part time hours - please indicate the hours you wish to work clearly on your application.

    Responsibilities

    Reporting to the Customer Care Manager, you will:

    • Provide the highest standard in Customer Service
    • Support the Lovehoney team in achieving all of its goals
    • Manage and prioritise personal workloads effectively
    • Maintain knowledge of all Lovehoney products
    • Be proactive in ensuring that the team delivers a high quality customer experience
    • Continuously seek to improve the customer experience
    • Positively support all changes and innovation that improves the customer experience
    • Be adaptable and flexible to ensure that customer expectations are always maintained

    As a successful applicant you will have:

    • A positive & bright disposition
    • Fluent English, German and or French - preferably all three!
    • The ability to use your initiative
    • A high level of motivation
    • Great interpersonal skills
    • Excellent communication skills, both written & oral
    • A high level (at least 2 years) of Customer Service experience, preferably in a call centre style environment
    • Excellent PC skills, including experience of using database systems
    • Excellent administrative skills
    • A flexible approach with a ‘can do’ attitude
    • Sense of humour & engaging personality!

    If you are 18 or above please email your CV to jobs@lovehoney.co.uk - don’t forget to tell us why you’d like to work for Lovehoney.