Bilingual/Trilingual (English, German, French) Customer Service Advisor - UK based
We are looking for a trilingual or bilingual (English, French, German) inbound customer service advisor to join our team in Bath, UK. This role will suit a highly motivated, well-organised individual with at least two years customer service experience in a call centre environment. Due to the nature of our business, you will need a mature, positive attitude to sexual wellbeing. This is your chance to build a career with a fast-growing international company.
Applications will be considered for those wishing to work full-time (37.5 hours per week) and those seeking part time hours - please indicate the hours you wish to work clearly on your application.
Reporting to the Customer Care Manager, you will:
- Provide the highest standard in Customer Service
- Support the Lovehoney team in achieving all of its goals
- Manage and prioritise personal workloads effectively
- Maintain knowledge of all Lovehoney products
- Be proactive in ensuring that the team delivers a high quality customer experience
- Continuously seek to improve the customer experience
- Positively support all changes and innovation that improves the customer experience
- Be adaptable and flexible to ensure that customer expectations are always maintained
As a successful applicant you will have:
- A positive & bright disposition
- Fluent English, German and or French - preferably all three!
- The ability to use your initiative
- A high level of motivation
- Great interpersonal skills
- Excellent communication skills, both written & oral
- A high level (at least 2 years) of Customer Service experience, preferably in a call centre style environment
- Excellent PC skills, including experience of using database systems
- Excellent administrative skills
- A flexible approach with a ‘can do’ attitude
- Sense of humour & engaging personality!
If you are 18 or above please email your CV to email@example.com - don’t forget to tell us why you’d like to work for Lovehoney.