1. Ecommerce and Online Trading Jobs


    UX Designer

    Location: Bath, UK
    Manager: Head of Digital Product
    Salary: £45,000 - 50,000 per annum
    Hours: 37.5 per week

    Lovehoney was established in 2002 and has since become the largest sex toy retailer in the UK. Now we’re taking on the world. We have nine regional websites serving customers across the globe, and warehouses and call centres in Brisbane, Atlanta and Bath, UK. We’re not just a retailer - we also develop, manufacture and distribute hundreds of own-brand products.

    Do you want to be part of this amazing business and help us spread our message of sexual happiness?

    This is a pivotal role that will shape and influence the user-centric design of the Lovehoney websites to create user experiences and interfaces that are genuinely intuitive and engaging. Working with a variety of business functions to drive the discovery phase of feature and product development, you will put your significant understanding of UX practices, research and design experience to full use to create end-to-end journeys that meet the requirements, optimise the user experience and deliver on business objectives.

    This role will apply their specialist skills across a wide variety of products, features, and journeys, including page templates for our new websites as part of our Transformation project, promotional devices, campaign pages, user self-service tools, loyalty engagement journeys and more.

    Key Responsibilities

    • Provide user driven UX designs and UI concepts, consulting with stakeholders and development teams to supply the vision for the end feature
    • Gather, prioritise and document functional requirements, working with Product Owners and Business Analysts to ensure acceptance criteria are agreed and dependencies understood
    • Develop user flows and shape feature specific personas to support the process
    • Use analytical data sources as well as user behaviour and research tools to identify existing and potential user pain points to facilitate effective design approach
    • Produce detailed proposals, wireframes and prototypes that meet strategic objectives and allow discussion with relevant stakeholders
    • Provide high fidelity designs and assets to development/agile team to ensure build meets needs and vision
    • Manage and prioritise UX workflows for and within roadmapped features and projects, front end experiments and iterative enhancements
    • Contribute to cross-functional/departmental discovery and refinement sessions
    • Consistently review and user test the Lovehoney websites to identify emerging user struggles and to measure and report on the performance of new deployed features and products
    • Clearly communicate upcoming features to include visual guides and demonstrations, release notes, user guides to internal teams and partner agencies

    There are some things you need to bring to the table and these include:

    • Data Analysis and Metrics - Google Analytics, GTM, Content Square
    • User Insight - SessionCam, Informizely or other survey tool, Content Square
    • User Research and Testing - Gathering and managing user research using a variety of tools e.g. usertesting.com, Informizely, rapid functionality testing etc.
    • Design - Wireframing, prototyping, design, asset creation using appropriate software and tools
    • Frontend code - HTML, CSS, JS

    The following person skill specification shows the skills that are required to conduct the role effectively:

    Use own initiative Multi-tasking Prioritise workload Attention to detail
    Analytical Negotiation Problem solving Time-management
    Meet deadlines Highly creative Collaborative Innovative
     

      In return, you’ll receive a competitive salary, pension scheme, health cash plan, generous staff discounts and be part of a fantastic annual bonus scheme. You’ll be working at our offices in the beautiful city of Bath in a fun and friendly environment where hard graft, attention to detail and the ability to meet a tight deadline is amply rewarded.

      If you wish to apply for this role then please follow this link:

      https://forms.gle/ky6qR47UZGCL1YNG6

    Closing date: 20 December 2019

     

     


    Online Trading Executive - Europe

    Location:Bath UK
    Department:OTT
    Hours:37.5
    Salary: Competitive (subject to experience/language capability)

    Lovehoney was established in 2002 and has since become the largest sex toy retailer in the UK. Now we’re taking on the world. We have nine regional websites serving customers across the globe, and warehouses and call centres in Brisbane, Atlanta and Bath, UK. We’re not just a retailer - we also develop, manufacture and distribute hundreds of own-brand products.

    Do you want to be part of this amazing business and help us spread our message of sexual happiness?

    The Online Trading Executive is responsible for driving Lovehoney’s eCommerce trading plan and delivering commercial activity to deliver the P&L on French, German and Spanish sites.

    The role is responsible for planning, executing and communicating merchandising activity and promotions across the business. The role requires analytical skills, creativity and flexibility on a daily basis.

    The Online Trading Executive is expected to report on sales performance daily, weekly and quarterly against relevant eCommerce metrics and KPIs, including CVR, AOV, revenue, profit margin

    Key Responsibilities

    • Plan commercially-focused trading activity that delivers against both short and long-term requirements. Planning includes (but is not limited to) briefing creative with in-house designers and forecasting promotion stock.
    • Communicate plans to the wider commercial team in a timely & clear manner. Ensure that all documentation (including the Global Trading Calendar and any superseding documentation) is kept up-to-date at all times.
    • Deliver flawless on-site activity: your delivery should match plan, be accurate and customer-centric.
    • Report on trade daily, weekly, monthly and quarterly. Create reports and provide analysis as required to drive the trading plan.
    • Work collaboratively across multiple departments (including Marketing, Buying and Digital Product) to plan, execute and report on your trading activity.
    • Work collaboratively and flexibly within the Online Trading Team. Partner with colleagues to constantly refine and optimise plans and activity across all Lovehoney websites
    • Use both in-house third party eCommerce platforms to optimise the trading plan and website performance
    • Completing ad-hoc translation requests as and when required by the business

    There are some things you need to bring to the table and these include:

    • Speak, write and read English, French and German - including translations (Spanish also desirable).
    • Degree preferable, but not essential
    • Experience using Google Drive & Microsoft Office
    • Commercial awareness and an understanding of the wider eCommerce market
    • A flexible and positive attitude to working in a fast-paced, ever-changing environment
    • A motivated, can-do personality with a solution-orientated approach

    The following person skill specification shows the skills that are required to conduct the role effectively:

    Can do Attitude Use own initiative Work flexibly as part of the Team Highly organised
    Prioritise workload Analytical Multi-tasking Attention to detail
    Communication lProblem-solving Accuracy Creative
    Commercial results Decision making Numeracy Collaborative
    • In return, you’ll receive a competitive salary, pension scheme, health cash plan, generous staff discounts and be part of a fantastic annual bonus scheme. You’ll be working at our offices in the beautiful city of Bath in a fun and friendly environment where hard graft, attention to detail and the ability to meet a tight deadline is amply rewarded.
    • If you are 18 or above please email your CV to jobs@lovehoney.co.uk - don’t forget to tell us why you’d like to work for Lovehoney.

    Closing date 20th December 2019.