Founded in 2002, Lovehoney is now the largest online sex toy retailer in the UK and is growing rapidly internationally as a retailer, manufacturer and distributor. Our website and sex toy brands are known and loved (yes, literally) around the world.
Our focus on exceptional customer service, product innovation, website usability and creative marketing keeps us at the forefront of developments in sexual wellbeing and ecommerce.
Lovehoney is rated "outstanding" in more than 80,000 reviews on the independent customer review site Shopzilla. Shopzilla rate 22 shopping factors including product selection, price, speed of delivery and quality of customer care.
We are proud to offer exceptional support to all our customers and have been awarded the Best Customer Service Award for online retailers at the eCommerce Awards for Excellence. The judges said, "Lovehoney has a clear understanding of customer shopping needs with an accessible and inclusive approach".
Lovehoney won the Internet Retailing Award 2013 against competitors including eBay, Amazon and Burberry. Our success with the Fifty Shades of Grey Official Pleasure Collection and Fifty Shades of Grey Official Sensual Care Collection has earned us the Insider International Trade Award 2013 for Best International Deal.
Lovehoney has been voted Best Online Adult Retailer five times in the ETO Adult Industry Awards, alongside winning The Collect+ Pure-Play Etailer of the Year Award, Retail Week Enterprise Awards in 2013 and more recently scooping the 2014 Pleasure Products Company of the Year, XBIZ Adult Industry Awards.
As seen on Lifetime
We're proud of what we do and how we do it, so we were delighted when Lifetime asked to go behind the scenes to take a warts-and-all look at how we send out more than 27,000 orders a week. Frisky Business invites you into Lovehoney's vibrant headquarters in the beautiful city of Bath to show you what it's really like to work at the UK's biggest online sex toy retailer.